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Choice Hotels’ Comfort Suites Grand Cayman receives multiple distinctions

04Jan

Presented to hoteliers at the lodging company’s annual Fall Caribbean meeting in Miami last month, the Comfort Suites Seven Mile Beach hotel in the Cayman Islands was selected as the “Highest Ranking Within Brand among Caribbean Hotels” as compared to similar brand hotels in North America.

MIAMI – Comfort Suites Seven Mile Beach in Grand Cayman has captured four of this year’s five Caribbean Star Awards which are given out by Choice Hotels International, Inc. one of the world’s leading hotel companies and franchisor of 10 hotel brands and the Ascend Hotel Collection membership program, a global portfolio of unique independent hotels and resorts. Choice Hotels awards these distinctions based on achievement in key areas of guest satisfaction and support of loyalty programs within Choice’s Caribbean portfolio of hotels.
Presented to hoteliers at the lodging company’s annual Fall Caribbean meeting in Miami last month, the Comfort Suites Seven Mile Beach hotel in the Cayman Islands was selected as the “Highest Ranking Within Brand among Caribbean Hotels” as compared to similar brand hotels in North America, based on guest satisfaction, quality assurance review scores, and having met numerous brand standards.

Run by veteran hotelier and general manager Thomas Mason, the hotel also captured the “Most Improved Likelihood to Recommend Rating” – the highest year-over-year increase in guest satisfaction as reported by guests in their post-stay surveys – and “Highest Likelihood to Recommend Rating,” generating the highest score among Choice’s Caribbean properties located in Aruba, Bahamas, Curacao, Cayman Islands, Puerto Rico and St. Maarten.

The 119-room, all-suites Comfort Suites Seven Mile Beach hotel in Grand Cayman also earned the “Highest Choice Privileges Elite Recognition” by demonstrating the highest rate of recognition and engagement of elite level status members of Choice Privileges during their stay.

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Left to right: Choice Hotels Regional Vice President Bill Clegg and Area Director Steve Shay with Comfort Inn San Juan’s Azmina Mawani and Joel Roca.

“We sincerely appreciate the deep commitment of the leadership and teams at all of Choice Hotels’ franchised properties in the Caribbean to ensuring highest levels of guest satisfaction and in recognizing and rewarding members of our guest loyalty program,” said Bill Clegg, regional vice president, Franchise Services and Programs for Choice Hotels International.

Clegg admitted it is uncommon for a single property to sweep so many of the annual awards. “But Comfort Suites Seven Mile Beach in Grand Cayman, under the leadership of Tom Mason, sharpened its focus this year on building and ensuring guest satisfaction and we’re pleased to be able to recognize their hard work and dedication.”

“Well done,” said Mason in a message to the staff of the popular Cayman hotel. “These awards are a great reflection and result of your tireless work and commitment to our organization. You have made me very proud of you and I thank you all for what you do each day.”

Clegg also praised the leadership of Comfort Inn San Juan for registering the “Highest Choice Privileges Enrollments” year-to-date, by enrolling the largest number of new members into Choice’s loyalty program.

“Following this year’s awards, we’ve hit the reset button and look forward to working with all of the Caribbean hotels in the Choice portfolio to aid their achievements in the coming year. We can’t wait to see which hotels excel in these categories and earn the awards next year,” Clegg added.

The Choice Hotels International Caribbean portfolio currently includes hotels in Aruba, the Bahamas, Cayman Islands, Curacao, Puerto Rico and St. Maarten.

Photo caption (left to right): Choice Hotels Regional Vice President Bill Clegg, Comfort Suites Grand Cayman’s Tom Mason, Annette Stallmach and Nadine McLean, and Choice Hotels Area Director Steve Bland.

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Suite Success for Seven Mile Beach Hotel

02Oct

When visitors keep returning year after year, that’s a sure sign you’re doing something right, says Thomas Mason, general manager of the Comfort Suites Seven Mile Beach hotel.

The hotel has been recognized by its parent company as the top performer in the Caribbean based on customer reviews, citing their willingness or desire to stay there again.

The Choice Hotel chain has eight properties in the Caribbean and slightly more than 4,400 worldwide. Mr. Mason said Comfort Suites was rated in the top 10 percent internationally.

“We’re aiming to be in the top 100. This is a great tribute to our staff because if customers want to come back, it’s a great indication that they enjoyed their stay.

“Everyone has worked hard and the staff commitment to our guests is second to none. It is really a case of the little engine that could. Our staff are 90 percent local employees, and they have shown that not only can they outperform other Caribbean Islands with service, but that we can do it and also match and exceed service levels in comparable hotels in both the USA and Europe.”

Bill Clegg, regional vice president for franchise development at Choice Hotels, presented Comfort Suites with the Caribbean Star Award of Excellence for achieving the highest guest willingness-to-return scores in the Caribbean region, at an event in Rockville, Maryland, last month.

The “willingness to return” scores are tabulated from guest reviews and surveys and convey a strong level of satisfaction and service received by the consumer.

“The owners of the hotel could not be more proud,” said Gary Rutty, managing director. “This is a great achievement and performance by our managers and staff. Our recent $2.5 million renovation and commitment to our business in Cayman is really paying off.”